Profile

Motivated, personable professional with graduate degree and a successful record of 15+ years of service in the administrative support and teaching fields. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive and confidential information. Talent for quickly mastering technology.
Flexible and versatile, calm under pressure. Thrive in deadline-driven environments. Excellent team-building and follow through skills.

Skills Summary

• Customer Service, Time Management and Organizational Skills
• Meeting Scheduling, Travel Logistics and Expense Reporting
• Written Correspondence and Document Management
• General Office and Data Entry Skills
• Bilingual in English/Spanish
• Office Supplies Management
• Desktop Publishing/Professional Presentations
• Multi-tasking Skills
• Computer Savvy

Administrative Support/Document Management

• Ability to manage staff calendars doing effective use of time and resources.
• Coordination of staff traveling needs assuring company policies are followed.
• Coordination of staff and vendor meetings to plan projects or solve issues.
• Identification, organization and development of a classification and control system for business records.
• Creation and management of an IT library and electronic catalog of resources.
• Management audiovisual equipment and coordination of equipment repairs.

Customer Service

• Provide impeccable customer service to staff, company vendors, clients and visitors.
• Coordinate meetings and provide support to company vendors with a high degree of excellence.
• Educate staff on company procedures and policies.
• Provide information to company visitors related to products and services.
• Exhibit pleasant phone manners and perform accurate referral of customer inquiries.

Bookkeeping/Expense Reporting/Supplies Management

• Review, code and get invoices approval.
• Receive payments, run reports and prepare bank deposits.
• Research past due accounts, contact vendors and update vendors information.
• Prepare and audit expense reports for staff, get reports approval and follow up on reports not processed.
• Monthly collection of budget forecast information from teams, review with supervisor and input on budget system.
• Monitor dollars expend against budget forecast during the following month.
• Create a standard procedure for ordering supplies, management of supplies stock room and monitor an annual budget of $24,000.

Education

Inter American University of Puerto Rico - San German Campus
Master in Arts in Business Education

University of Puerto Rico - Mayaguez Campus
Bachelors in Secretarial Sciences

Certifications & Awards

Certified Administrative Professional-Office Management (CAP-OM)
- Earned on November 2004
- Recertified on November 2009
Mildren Lavin Award - IAAP Orlando Chapter
- Earned 2004-2005

Business Education Program Award
- Received during graduation ceremony, June 2000

Who's Who Among Students In American Universities and Colleges
- Earned 1999-2000

Additional Training

• Excel Formulas and Functions - 03/2010
• Grammar for ESL - 10/2009
• QuickBooks Pro - 08/2009
• WebTopicks (blogs, podcasts, mapping, photo album, RSS) - 06/2009 to 08/2009
• The Secrets of Organic Success - 03/2009
• Contagious Leadership - 03/2009
• Creating Webpages with HTML - 01/2009
• Leadership Webinar - 01/2009
• Get Organized: Managing Time, Space and Paper - 04/2008
• How to Build your First Website - 03/2008
• Quality and Excellence in the Workplace and for you! - 09/2006
• Time Management - 06/2005
• Project 2003, Level 2 - 04/2005
• Assertive Communication - 02/2005
• Visio XP Level 2 - 12/2004
• Acrobat - 12/2004
• Visio XP Level 1 - 11/2004
• Project 2003 Level 1 - 11/2004
• 7 Habits of Highly Effective People - 05/2004
• Authorware I, II, III - 04/2001 - 05/2001
• Interactive Modules developed by Faculty - 02/2001
• FrontPage I - 03/2000
• Students with Learning Problems and Federal Legislation - 02/2000
• Effective Management of the Classroom - 11/1999
• Effective Strategies for Teaching Computerized Courses - 05/1998
• Role of the Administrator in Selection, Design and Implementing of Education Materials - 04/1998
• New working habits toward professional excellence - 04/1995
• Deming Total Quality Management - 05/1993